Right of Withdrawal

This translation is for information only. The German version is legally binding.

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day of conclusion of the contract.

To exercise your right of withdrawal, you must inform us (moewe communication group GmbH, Pfeuferstr. 49, 81373 München, email: app@moewe-studio.de) by means of a clear statement (e.g. by email) of your decision to withdraw from this contract. To meet the withdrawal deadline, it is sufficient for you to send your communication before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse you all payments received from you without undue delay and in any event not later than fourteen days from the day on which we receive your withdrawal. For the reimbursement we shall use the same means of payment as used in the original transaction. If you have requested that the service begins during the withdrawal period, you shall pay us an amount which is in proportion to the service already provided up to the time of withdrawal.

Premature Expiry

When purchasing usage credits and when concluding a subscription, you expressly confirm by ticking a box before payment that we shall begin with the provision of the service immediately, and you acknowledge that your right of withdrawal expires to that extent. The right of withdrawal expires insofar as the credit has already been used or upon complete performance of the contract. The same applies to age verification: it is carried out immediately with your consent; once it is completed, the service has been fully provided.

Subscription

If you withdraw from the monthly subscription within the withdrawal period, we shall reimburse the basic fee proportionately for the unused period. Irrespective of withdrawal, you may cancel the subscription at any time with effect from the end of the billing month in the customer portal.

Model Withdrawal Form

(If you wish to withdraw from the contract, you may complete this form and return it to us — an informal email is sufficient.)

To moewe communication group GmbH, Pfeuferstr. 49, 81373 München, email: app@moewe-studio.de
— I/We hereby give notice that I/we withdraw from my/our contract for the provision of the following service: …
— Ordered on: … / Name: … / Address: … / Date, signature (only if notified on paper)