Terms and Conditions

This translation is for information only. The German version is legally binding.

As of: 5. November 2026

1. Scope and Contracting Party

These Terms and Conditions apply to the use of moewe AI studio at https://chat.moewe-studio.de (hereinafter "Studio"). The contracting party is moewe communication group GmbH, Pfeuferstr. 49, 81373 München (hereinafter "we"). They apply to consumers and businesses; where provisions apply only to one group, this is expressly stated. Deviating terms and conditions of the customer do not become part of the contract.

2. Service

• The Studio bundles AI models from various providers (e.g. OpenAI, Anthropic, Google, Mistral, Meta, xAI, Venice) in one interface: chat, image generation, web search and research, voice functions, documents and presentations, custom assistants, projects and libraries, automations (scheduled tasks), connections to third-party services (e.g. Canva, Notion), web research/scraping, the agent (autonomous multi-step tasks; only after activation), and team access (sub-users).
• The models are operated by third parties. Which models are available may change (new models are added, providers discontinue models). There is no entitlement to a specific model; we ensure that comparable models are always available.
• AI outputs may be incorrect, incomplete or unsuitable. You check results yourself before use — especially for legal, medical, financial or otherwise consequential matters. We owe the provision of access, not a specific substantive result.
• Functions that consume credit (e.g. research, images, scraping, agent, automations) display their costs transparently; expensive actions require confirmation or run only with your prior approval (automations).

3. Registration and Account

• Use requires an account with a confirmed email address. Access credentials must be kept secret; we recommend two-factor authentication. The account is not transferable.
• A personal account is only permitted from the age of 18. Minors may only use the Studio via a child profile, which a parent or guardian sets up as a sub-user of their account or which we set up at their request. The parent or guardian is the contracting party, selects the age level, is responsible for the child's use and accompanies children under 7 during use. Child profiles receive age-appropriate responses and automatic content filtering; this reduces the risk of unsuitable content but cannot completely exclude it.
• Other use is only permitted from the age of 18. Models marked "18+" are only activated after age verification (identity document verification via Stripe Identity, see section 4) or after individual approval by us.
• Team / Sub-users: A main user can invite additional persons as sub-users. Sub-users work using the credit and terms of the main user. The main user is responsible for use by their sub-users, ensures that they know and comply with the Terms and Conditions, and can remove them at any time.

4. Prices and Payment

• The monthly subscription costs the price displayed at the time of purchase (including statutory VAT) and renews monthly until cancelled. Cancellation at any time to the end of the current billing month via the customer portal. Individually agreed prices apply until they are changed by mutual agreement.
• Use of the AI models and functions is charged via pre-loaded credit. Consumption per request depends on the model and scope and is displayed transparently in the app (live price list, cost per response). Failed requests cost nothing; the exception is images that the provider does not deliver due to its content filter but charges for — we point this out in individual cases.
• Trial period: A free trial period is only available with a code issued by us. At the start you deposit a payment method; no basic fee is charged during the trial period. After expiry, the trial period automatically converts to the paid monthly subscription at the price displayed at the start, unless you cancel beforehand in the customer portal. We remind you by email at least three days before the end.
• Auto top-up: Optionally, you automatically top up credit when it falls below a threshold you set; you determine the amount and monthly cap. The debit is made via the stored payment method.
• Top-up limit: To protect against payment fraud, the sum of top-ups per calendar month is limited (standard €500). On request we will raise the limit for you.
• For voluntary age verification (models "18+") we pass on the fee charged to us by the verification service provider Stripe without markup; the amount (including statutory VAT) is displayed before the start and deducted once from the credit as soon as the verification has been carried out — even if it is not passed. Cancellation before verification is free of charge.
• Team places: A certain number of sub-users is included in the subscription; additional places cost the displayed monthly price per place and are charged with the subscription (for accounts without a subscription via monthly invoice).
• Codes and trial periods: Credits and activations from promotional codes are not redeemable and not transferable; free trial periods end automatically. Credits expire at the end of the contract.
• Payment processing is carried out via Stripe. For each payment you receive an invoice with VAT shown in the customer portal. Businesses in other EU countries with a valid VAT ID receive invoices under the reverse charge procedure.
• We announce price changes for existing subscriptions at least four weeks in advance by email; you can cancel until they take effect.

5. Credit

Purchased credit does not expire as long as the account exists. Upon termination of the contract (cancellation or account deletion) we refund unused purchased credit on request to the same payment method with which it was purchased. Any other payment or transfer of credit is excluded. Credit of a main user is also available to their sub-users.

Refer friends: Paying customers receive a referral code. If a new customer uses it to take out a monthly subscription and makes the first payment, we credit both with the bonus displayed in the app as credit after expiry of the right of withdrawal. The bonus is not redeemable and is not refunded. Excluded are self-referral, second accounts and customers who have already made a payment; we may limit the number of rewarded referrals per month and withdraw bonuses in case of abuse. The programme can be terminated at any time for the future.

6. Permitted Use

• Prohibited in particular are: unlawful content; infringement of third-party rights (including personal rights, trademark and copyright, for example through deepfakes of real persons); content that sexualises minors; glorification of violence; unconstitutional symbols; automated mass retrieval outside the functions provided for this purpose; resale of access; circumvention of security or cost limitations.
• Web research and scraping: You decide which sources are queried and are solely responsible for the lawfulness of the collection and use of the data (in particular GDPR (DSGVO), UWG for advertising and cold calling, terms of use of the source sites). We only provide the tool.
• Agent: The agent carries out tasks autonomously via the Manus service (Butterfly Effect Pte. Ltd., Singapore): it plans, researches on the web, visits websites and creates files. It is only available after activation for your account, not in accounts with "EU models only" and not in child profiles. Billing is based on consumption via your credit up to the cap displayed for each task; at the cap or when your credit is used up, the task is stopped. You are responsible for the task, the sources accessed and the use of the results, as with web research and scraping. You do not give the agent any access credentials or special categories of personal data (Art. 9 GDPR, e.g. health data), and you check its results before use.
• Connections to third-party services: For connected services (e.g. Canva, Notion, your own servers) their terms also apply. Actions that change data in these services are only carried out by the Studio after your confirmation — in automations only if you have expressly approved this.
• Automations run unsupervised in your name and consume credit. You check their results and deactivate them when they are no longer needed.
• When using AI-generated content, you observe applicable labelling and transparency obligations (e.g. under the AI Regulation) yourself.
• In case of violations we may remove content, restrict functions or block the account; in case of serious violations terminate without notice.

7. Content and Rights

You retain all rights to your inputs and uploaded files; you only grant us the right to process them to provide the service (including transmission to the selected provider). You may use generated outputs freely within the scope of these Terms and Conditions and applicable law; we claim no rights to them. We do not guarantee that outputs are free from third-party rights or unique.

8. Availability and Changes

We aim for availability of 99% on a monthly average. We carry out maintenance as far as possible at night; updates take place without interruption. Disruptions at third-party providers (models, payment service, connected services) are beyond our control. We may develop, replace or discontinue functions, provided the core of the service is maintained.

9. Term and Termination

The subscription runs monthly and can be cancelled at any time to the end of the billing month via the customer portal. You can have your account deleted at any time (email to app@moewe-studio.de); this ends all contracts, sub-user access and automations. We can terminate the contractual relationship with four weeks' notice to the end of the month; the right to terminate without notice for good cause remains unaffected.

10. Right of Withdrawal

Consumers have a statutory right of withdrawal. Details and the model withdrawal form can be found in the withdrawal instructions. When purchasing credit you agree that we begin the service immediately; the right of withdrawal expires to the extent that credit has already been used.

11. Liability

We are liable without limitation for intent and gross negligence and for injury to life, body or health. In case of simple negligent breach of essential contractual obligations (cardinal obligations), liability is limited to the typical, foreseeable damage; otherwise liability for simple negligence is excluded. We assume no warranty for content generated by AI and for decisions you make on their basis. Liability under the Product Liability Act remains unaffected.

12. Data Protection and Data Processing Agreement

Details on the processing of personal data are set out in the Privacy Policy. Businesses that process personal data of third parties in the Studio (e.g. upload customer data or research contacts) conclude a data processing agreement (Art. 28 GDPR (DSGVO)) with us — directly online in the settings under "Account".

13. Changes to these Terms and Conditions

We may change these Terms and Conditions with effect for the future if there is a factual reason for doing so (e.g. legal changes, new functions). We announce changes at least four weeks in advance by email. If you do not object by the time they take effect, the new Terms and Conditions are deemed accepted; we point this out in the announcement. In case of objection, both parties can terminate with effect from when the changes take effect.

14. Final Provisions

German law applies; in relation to consumers, mandatory consumer protection provisions of their country of residence remain unaffected. In relation to businesses, the place of jurisdiction is Munich. Should a provision be invalid, the contract remains valid in other respects. The EU Commission provides a platform for online dispute resolution (ec.europa.eu/consumers/odr); we are not obliged and not willing to participate in dispute resolution proceedings before a consumer arbitration board.